User Operations Associate

Served as an escalation point for resolving data discrepancies in the pre-sale process, directly contributing to reduction in deal cycles. Evaluated performance of Sales & Advertising teams, and audited live business listings daily to ensure positive experience on Yelp.

𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩 𝙃𝙞𝙜𝙝𝙡𝙞𝙜𝙝𝙩𝙨:
- Maintained an exceptional ticket resolution volume of 40+ daily
- Worked directly with User Operations Leadership to facilitate daily team stand-ups to reduce team ticket processing time