Global QA Associate

Responsible for assessing the quality of work for over 50 outsourced employees in India, sharing monthly reports with stakeholders and providing actionable plans for improvement.

𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩 𝙃𝙞𝙜𝙝𝙡𝙞𝙜𝙝𝙩𝙨:
- Spent one-month on-side in India providing hands on product & soft-skills training resulting in 30% decrease in bad data outcomes
- Shared quantitative and qualitative results on a monthly basis with key stakeholders with a clear plan of action for improvements
- Identified key areas of inconsistency across markets and worked with internal teams to resolve discrepancies
- Reduced escalation handling time by 20% via implementing new procedures with outsourced Yelp employees
- Identified product issues with actionable fixes to be implemented
- Served as escalation point for localized teams and Community Managers across 31 countries